How to Fix - Desperate to access my late mothers emails/pics - PLEASE HELP?

Desperate to access my late mothers emails/pics - PLEASE HELP

Hotmail have blocked me from my email account - I have given them all the information I can recall and still they are stating that this is not my account - I have emails from my recently expired mother that I so desperately want - CAN ANYONE PLEASE help?
 
I have given them so much information such as Dates  & Subjects of emails that I have sent to and from my late mother, emails that I received and replied to.
I just keep stalling on naming all the folders that I had.
 
I really am going round and round in circles and Its so frustrating and so upsetting not being able to read/see my late mothers emails and pictures.
 
This has been ongoing since April 2011 so neary 3-4 months
 
I hope someone can help
 
Thank you very much
Priya

Anwsers to the Problem Desperate to access my late mothers emails/pics - PLEASE HELP

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For issues with Hotmail, you need to ask in the relevant forum here: 
www.windowslivehelp.com
If you mother used Outlook Express, then you might open it and see what is in the message store already.
steve

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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