[Anwsered] ASUS X53Z won't restart or completely shut down after downloading 8 pro upgrade from 7 home premium.Is there a fix for this?

ASUS X53Z won't restart or completely shut down after downloading 8 pro upgrade from 7 home premium.Is there a fix for this?

Laptop will only give me a screen with gear saying restarting when trying to boot.And the only way to completely shut down is to press the power button.Is there a fix for this ? Thanks

Keys to the Problem ASUS X53Z won't restart or completely shut down after downloading 8 pro upgrade from 7 home premium.Is there a fix for this?

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Hi,

Thank you for posting Microsoft Community.
I understand that you are unable to shut down the computer after installing Windows 8.
I can imagine the inconvenience you have experienced.
I will certainly help you with this.
 
Please follow the methods.
 
Method 1:
STEP A: Let’s test the issue in safe mode
a)      Press the ‘Windows + C’ key on the keyboard.
b)      Click on settings,
more pc settings and then general.
c)      Scroll down to advanced startup, click
restart now.
d)      Click on troubleshoot,
advanced options, Windows Startup Settings.
e)      Click restart, select
safe mode and then press enter.
 
STEP B:
If it works fine in safe mode, perform clean boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option
Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click
‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’.
In the Task Manager window
under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a.
Follow steps 1a and 1b to start the System Configuration utility.
b.
Click the Services tab, and then click to select the Hide all Microsoft services check box.
c.
Click to select half of the check boxes in the Service list.
d.
Click OK, and then click Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2.
In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2.
In step 2, select only half of the remaining check boxes that are cleared in the
Service list.
Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem.
Go to step 6.
If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem.
To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4.
In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4.
In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list.
Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.
Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem.
To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved.
Or, run the System Configuration utility, and then click to clear the check box
for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
 
 
Method 2:
Follow the steps from the link.
http://windows.microsoft.com/en-us/windows-8/improve-pc-performance
 
Method 3:
I would also suggest you to download and run the latest Microsoft Safety Scanner on your computer and check if it helps:
http://www.microsoft.com/security/scanner/en-us/default.aspx
 Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Using Windows troubleshooter:

• Click on Search on Charm bar and type Troubleshooting. Click on the very first option.
• A new window will open. Click View all from the left pane.
• Scroll down to the bottom and click on Windows update.
• Troubleshooter window for Windows update will pop up. Click on NEXT. It may ask you for administrative permission.
• The troubleshooter will automatically detect problems and fix it.
• Now, close this window and try download/install the app which was previously showing error.

Another Safe way to Fix the Problem: ASUS X53Z won't restart or completely shut down after downloading 8 pro upgrade from 7 home premium.Is there a fix for this?:

How to Fix ASUS X53Z won't restart or completely shut down after downloading 8 pro upgrade from 7 home premium.Is there a fix for this? with SmartPCFixer?

1. Download Error Fixer . Install it on your computer.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the list.

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